X FACE MASK REQUIRED on all LTD buses and facilities including bus stops and stations. Exceptions are children under the age of two and those with a disability. If you are unable to wear a mask due to a disability, contact LTD Customer Service to request a reasonable modification. Learn More
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COVID-19 (Coronavirus) Updates

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What You Need To Know To Ride the Bus

Lane Transit District (LTD) encourages all passengers to take the necessary precautions to stay healthy during this cold and flu season, particularly given the recent incidents of COVID-19, also known as the Coronavirus, reported in the Northwest.

As part of LTD's health-first approach, face masks are required to be worn on all LTD property, including while boarding, riding and disembarking the bus, at bus stations and stops, in the Customer Service Center and all other LTD facilities. For more information on appropriate face masks and reasonable accommodations, read below.

How LTD Is Keeping You Safe

LTD cares about the health and safety of the community. Preventing the spread of COVID-19 is a team effort.

Here are some of the ways LTD is keeping bus operators, riders, and community safe:

Don't Invite COVID Community Campaign
LTD and its 20 partners are reminding area residents to Don’t Invite COVID by 'Following the Four.' Maintain appropriate distance from others, wash your hands, wear a mask, and avoid large social gatherings. Learn More

Requiring use of a mask for everyone on LTD vehicles and facilities

On January 30, 2021 the Centers for Disease Control (CDC) issued updated guidelines for transit systems to help prevent the spread of COVID-19. LTD has adhered to all guidance from health authorities throughout the pandemic response and updated its requirements to comply with the federal transit mask mandate. Face masks are now federally required to be worn by all persons over the age of two when boarding, traveling and disembarking transit systems and while on the premises of transit facilities.

Acceptable face masks must meet the following requirements:

  • Cover the mouth and nose;
  • Be constructed of a solid piece of material without slits, exhalation valves or punctures;
  • Contain two or more layers of breathable, tightly woven fabric;
  • Be secured to the head with ties, ear loops or elastic bands;
  • Fit snugly, but comfortably, against the side of the face; and
  • May be manufactured, homemade, reusable, disposable and/or have filter pockets.

The following are not acceptable face masks:

  • Face coverings that fail to cover the mouth and nose;
  • Face shields or goggles (unless worn in addition to an accepted mask);
  • Neck gaiters (unless containing, or folded to create, two layers of fabric);
  • Scarves, ski masks, balaclavas or bandanas;
  • Shirt or sweater collars;
  • Fabrics that let light pass through;
  • Dangerously constricting materials, such as vinyl, plastic or leather; and
  • Masks that leave large gaps or do not fit the wearer properly.

A person that seeks exemption form the requirement to wear a mask may request an accommodation in advance. In these cases, bus operators and LTD employees may impose additional protective measures, such as increased social distancing, to keep all riders, LTD employees and our community safe. 

Click here to review LTD's Reasonable Modification Policy and download a from to request a reasonable modification specific to the CDC mask order. People seeking a reasonable accommodation may temporarily become eligible for ADA paratransit upon filling out LTD's reasonable modification form and providing verification from their doctor.

LTD makes its best efforts to ensure that all riders are wearing the required face mask while boarding, riding, disembarking and on LTD premises. Personal cooperation and community support to implement the required mask mandate will help stop the spread of COVID-19 and maintain safe, essential travel.

Employee Temperature Screening
All LTD employees are temperature screened at the beginning of their shift and before entering any LTD facility. Anyone with a temperature over 100 degrees Fahrenheit will be sent home.

Encouraging essential trips only
This includes trips to essential work, grocery, to care for someone, medical, and pharmacy. There are a lot of essential workers keeping our community going right now – to be sure we can adequately serve them, please stay off transit unless absolutely essential.

Limiting riders on buses – 20 people on a 40 foot/30 people on a 60 foot vehicle
This is to make sure people have enough space to spread out to prevent overcrowding. If a bus has 20/30 passengers (depending on size of bus) it will not pick up new passengers until someone exits. We’ll try to adjust service if buses are consistently full, but you may want to leave extra time for your trip.

Signage by seats to promote social distancing
LTD has installed signage on windows throughout the buses, to promote social distancing.

Sanitizing buses and facilities
Frequently touched surfaces are wiped down throughout the day and each night. You can help out by following best practices and not traveling when sick.

Temporarily suspending fare collection and boarding through the back doors
All of LTDs buses are now free to ride. To further reduce person-to-person exposure, riders should board through the rear door(s). For those needing to use the ramp, boarding at the front doors is acceptable.

UPDATE: Fare collection will resume on February 1. LTD has installed plexiglass barriers between riders and operators so riders will be able to enter through the front doors as of February 1. To learn more about fare collection and a special February and March Rewards Pass, click HERE.

Customer service hours
The Customer Service Center at Eugene Station is open Monday through Friday, 7 a.m to 6 p.m. The waiting lobby and restrooms remain closed at this time. The closest public restrooms are located at 10th and Lincoln, and 8th and Oak St.

Continuing public meetings via video conferencing technology
The business of the District must continue. The Board of Directors will be holding public meetings using technology that provides them the ability to be remote, and the public the ability to stay involved.

Updating the LTD website and social media regularly with service information
Changes happen daily. LTD will do their best to communicate service changes, procedural changes, and ways to help keep everyone safe. Please check back regularly for updated information.

Following the guidance of authorities
The Oregon Health Authority is leading the response across Oregon, and we’re following their advice in terms of precautions and mitigation measures.

Eliminating the transportation of items that obstruct physical distancing
In order to maintain adequate physical distancing, items that pose a safety hazard may not be boarded, such as bulky items that block isles or items that are leaking fluids. Recyclables that can be safely transported without impeding isles or placed on a passenger’s lap without leaking are acceptable.

Recommendations for Riding the Bus

When riding the bus, LTD suggests riders follow guidelines from the Centers for Disease Control (CDC) to reduce the exposure and spread of the coronavirus, including:

  • Keep three-feet away from passengers and six-feet away from operators (Per OHA Social Distancing guidelines).
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipes.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.” 

Source: CDC website: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html
Other sourceshttps://lanecounty.org/cms/One.aspx?portalId=3585881&pageId=16503774

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