LTD passengers should check the weather forecast and bus schedules, as inclement weather is expected to impact the area over the next few days. Los pasajeros de LTD deben consultar el pronóstico del tiempo y los horarios de los autobuses, ya que se espera que las inclemencias del tiempo afecten el área durante las próximos días. Learn More
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Customer Service Center

Location & Hours

Eugene Station Customer Service Center

1080 Willamette Street, Eugene, OR

Monday - Friday
7:00 a.m. - 6:00 p.m.

Saturday - Sunday:
The sales desk will be closed on Saturday and Sunday. The lobby waiting area will be available from 9:00 a.m. - 5:00 p.m. Customers will have access to a change machine, route and trip-planning kiosk, and ticket vending machine.

Springfield Station Customer Service Center

355 S. A Street, Springfield, OR

Monday - Friday
9:00 a.m. - 5:00 p.m.
(closed 1:00 - 1:30 p.m. for lunch)

Phone

Call LTD’s experts for route and schedule information at:                                   
  • 541-687-5555 (7-1-1 TTY)
  • 541-682-5558 (Fax)
  • 800-248-3861 (Toll free)
                                           

Compliments? Suggestions? Complaints?

LTD would like to hear from you. Contact a customer service representative and report your experience to LTD. Please include as much information as possible (what happened, where it happened, the time, a route number, a bus number, etc.). All details of the experience are important in the evaluation process.

Services offered:

  • Route and schedule information
  • Bus pass and gift certificates (LTD accepts cash, VISA, and MasterCard only)
  • Bus pass mail-order forms
  • Park & Ride Information
  • Lost and found
  • Braille and large-format printed materials (available upon request)