LTD Seeks Passenger Input for Service Survey
Lane Transit District passengers have the opportunity to take an online survey that will help LTD further evaluate customer satisfaction with its bus service, as well as identify opportunities for improvements.
Administered by the American Bus Benchmarking Group (ABBG), the survey is available Monday, April 8, through Sunday, May 5, 2024. The three-to five-minute long survey is confidential. It is available online at LTD.org beginning April 8, and paper copies will be available at the Customer Service Centers at Eugene Station and Springfield Station. Participants who complete the survey will be eligible to win one of two $100 gift certificates from Fred Meyer.
“Passenger feedback is essential to LTD. It allows us to collaborate with the public and further identify opportunities to connect our community,” said Pat Walsh, LTD’s Chief Marketing Officer. “We encourage LTD passengers to take just a few minutes to participate so LTD understands how to best deliver them where they want to go.”
LTD is one of 25 mid-sized transit agencies nationwide that participate in the ABBG Fixed-Route Survey. Results are shared among member agencies as a tool to compare performance, share experiences, and identify best practices for services. The confidential research is conducted by the Transportation Strategy Centre at Imperial College in London, England, a world leader in public transit benchmarking. LTD also participates in the ABBG’s paratransit survey, administered later this year.