Customer Service Center
|Customer service is now open with limited hours, Mon - Fri, 10 a.m. - 2 p.m. Representatives are available by phone Mon - Fri. 7 a.m. - 6 p.m. by calling 541-687-5555. The lobby waiting area and restrooms remain closed at this time.
LTD’s administrative office in Glenwood is closed. For those with questions for the administrative team, call 541-682-6101.
Eugene Station/Customer Service Center
1080 Willamette, Eugene
PhoneCall LTD’s experts for route and schedule information at:
- 541-687-5555 (7-1-1 TTY)
- 541-682-5558 (Fax)
- 800-248-3861 (Toll free)
Compliments? Suggestions? Complaints?
LTD would like to hear from you. Contact a customer service representative and report your experience to LTD. Please include as much information as possible (what happened, where it happened, the time, a route number, a bus number, etc.). All details of the experience are important in the evaluation process.
Hours of Service
Monday - Friday
7:00 a.m. - 6:00 p.m.
The sales desk will be closed on Saturday and Sunday. The lobby waiting area will be available from 9:00 a.m. - 5:00 p.m. Customers will have access to a change machine, route and trip-planning kiosk, and ticket vending machine.
- Route and schedule information
- Bus pass and gift certificates (LTD accepts cash, VISA, and MasterCard only)
- Bus pass mail-order forms
- Park & Ride Information
- Lost and found
- Braille, audio tapes, and large-format printed materials (available upon request)