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Customer Service Center


Location & Hours

Eugene Station Customer Service Center

1080 Willamette Street, Eugene, OR

Monday - Friday
7:00 a.m. - 6:00 p.m.

Saturday - Sunday:

The sales desk and lobby will be closed on weekends for the remainder of the Eugene Station Modernization construction project, which is expected to be completed in late summer 2024.

Springfield Station Customer Service Center

355 S. A Street, Springfield, OR

Monday - Friday
9:00 a.m. - 5:00 p.m.
(closed 1:00 - 1:30 p.m. for lunch)


Call LTD’s experts for route and schedule information at:                                   
  • 541-687-5555 (7-1-1 TTY)
  • 541-682-5558 (Fax)
  • 800-248-3861 (Toll free)

Compliments? Suggestions? Complaints?

LTD would like to hear from you. Contact a customer service representative and report your experience to LTD. Please include as much information as possible (what happened, where it happened, the time, a route number, a bus number, etc.). All details of the experience are important in the evaluation process.

Services offered:

  • Route and schedule information
  • Bus pass and gift certificates (LTD accepts cash, VISA, and MasterCard only)
  • Bus pass mail-order forms
  • Park & Ride Information
  • Lost and found
  • Braille and large-format printed materials (available upon request)

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