Customer Service Center
Location & Hours
Eugene Station Customer Service Center
1080 Willamette Street, Eugene, OR
Monday - Friday
7:00 a.m. - 6:00 p.m.
Saturday - Sunday:
The sales desk will be closed on Saturday and Sunday. The lobby waiting area will be available from 9:00 a.m. - 5:00 p.m. Customers will have access to a change machine, route and trip-planning kiosk, and ticket vending machine.
Springfield Station Customer Service Center
355 S. A St., Springfield, OR
Monday - Friday
9:00 a.m. - 5:00 p.m.
(closed 1:00 - 1:30 p.m. for lunch)
Phone
Call LTD’s experts for route and schedule information at:- 541-687-5555 (7-1-1 TTY)
- 541-682-5558 (Fax)
- 800-248-3861 (Toll free)
Compliments? Suggestions? Complaints?
LTD would like to hear from you. Contact a customer service representative and report your experience to LTD. Please include as much information as possible (what happened, where it happened, the time, a route number, a bus number, etc.). All details of the experience are important in the evaluation process.
Services offered:
- Route and schedule information
- Bus pass and gift certificates (LTD accepts cash, VISA, and MasterCard only)
- Bus pass mail-order forms
- Park & Ride Information
- Lost and found
- Braille, audio tapes, and large-format printed materials (available upon request)