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Customer Service Center

Attention Riders
The Customer Service Center lobby re-opened on Monday, January 11, 2021 with hours Mon - Fri, 7 a.m. - 6 p.m.. Representatives are also available by phone Mon - Fri, 7 a.m. - 6 p.m. by calling 541-687-5555. The lobby waiting area and restrooms remain closed at this time.

LTD’s administrative office in Glenwood is closed. For those with questions for the administrative team, call 541-682-6101.



Eugene Station/Customer Service Center
1080 Willamette, Eugene


Call LTD’s experts for route and schedule information at:                                   
  • 541-687-5555 (7-1-1 TTY)
  • 541-682-5558 (Fax)
  • 800-248-3861 (Toll free)

Compliments? Suggestions? Complaints?

LTD would like to hear from you. Contact a customer service representative and report your experience to LTD. Please include as much information as possible (what happened, where it happened, the time, a route number, a bus number, etc.). All details of the experience are important in the evaluation process.

Hours of Service

Monday - Friday
7:00 a.m. - 6:00 p.m.

The sales desk will be closed on Saturday and Sunday. The lobby waiting area will be available from 9:00 a.m. - 5:00 p.m. Customers will have access to a change machine, route and trip-planning kiosk, and ticket vending machine.

Services offered:

  • Route and schedule information
  • Bus pass and gift certificates (LTD accepts cash, VISA, and MasterCard only)
  • Bus pass mail-order forms
  • Park & Ride Information
  • Lost and found
  • Braille, audio tapes, and large-format printed materials (available upon request)

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