Customer Service
Visit & Contact Us
Customer Service Information and Hours
Eugene Station Customer Service Center
1080 Willamette Street
Eugene, OR 97401
Phone:
541-687-5555 (7-1-1 TTY)
Email:
LTD@LTD.org
Open hours:
Weekdays, 7:00 a.m. – 6:00 p.m.
(9:00 a.m. – 5:00 p.m. on certain holidays)
Springfield Station Customer Service Center
355 S. A Street
Springfield, OR 97477
Phone:
541-687-5555 (7-1-1 TTY)
Email:
LTD@LTD.org
Open hours:
Weekdays, 9:00 a.m. – 5:00 p.m. (closed 1:00 p.m. – 1:30 p.m. for lunch)
Contact us for help with:
- Trip planning and bus tracking
- Purchasing bus passes and gift certificates
- Mail orders
- Park & Ride info
- Lost & Found
- Braille and large-format printed materials (available upon request)
LTD Administrative Offices & Operations Center
3500 E. 17th Ave.
Eugene, OR 97403
Mailing:
P.O. Box 7070
Springfield, OR 97475-0470
Phone:
541-687-5555 (7-1-1 TTY)
541-682-5558 (Fax)
800-248-3861 (Toll free)
Email:
LTD@LTD.org
Open hours:
Weekdays, 8:00 a.m. – 4:00 p.m.
Standard Bus Operating Hours
Most buses operate between the following hours, but check your specific route to be sure:
Weekdays:
6:00 a.m. – 12:30 a.m.
Saturday:
7:00 a.m. – 11:30 p.m.
Sunday:
8:00 a.m. – 9:30 p.m.
Customer Service Center Modified Hours
On New Year’s Day, Memorial Day, Independence Day, and Labor Day, the Eugene Station Customer Service Center is open from 9:00 a.m. – 5:00 p.m.
The Springfield Customer Service Center location does not have modified hours, but closes along with the Eugene location on days with no bus service.
Holiday Hours
LTD’s buses, Customer Service Centers, and Administrative Offices operate on adjusted schedules for the holidays below.
Question, Comment, or Suggestion
Thanks for contacting LTD! Complete the form below so we can help address your question, suggestion, or issue. If you request a follow-up, an LTD representative will get back to you as soon as possible during regular business hours.
Lost and Found
Report a lost item using the form below or call the Customer Service Center during regular business hours. Most unclaimed items are donated after 7 days, but bicycles, purses, wallets, and electronics are held for 30 days. Please give us a call before coming to pick up your lost item.