Strategic Business Plan
Date Created:
October 2021
Description
The Strategic Business Plan bridges LTD’s mission, vision, and values to our day-to-day operations. This agency-wide collaborative effort keeps the District focused on the most important priorities for delivering high Community Value, strong Customer Satisfaction, rewarding Employee Experience, and long-term Financial Health.
Related Documents & Board Actions
The Board of Directors adopted LTD’s first Strategic Business Plan (SBP) in October 2021. As LTD emerged from the pandemic era, the initial SBP priorities were focused on stabilizing performance across customer satisfaction, community value, employee engagement, and financial health. A process was initiated for annual work planning and key performance indicators were introduced through a Quarterly Updated Public Scorecard. The annual accountability cycle has been maintained and includes monthly team check-ins, quarterly public scorecard updates, and an annual process to ensure alignment with current priorities.
