Whether you’ve never hopped aboard a bus, you’re riding for the first time in a while, or you’re a regular rider who wants to learn more, LTD has some tips to make riding the bus easy and convenient. 

Overview

Umo Pass App
Fares & Pass
Bikes on the Bus
Riding EmX
Get the K-12 Student Pass
1
Plan Your Trip

Find the best way to get around using LTD’s trip planner. It’s easy to use and shows step-by-step directions, including where to catch your bus.

You can also use the Umo  app, the printed Rider’s Guide, or your preferred phone app to plan a trip.

2
Track Your Bus

 

Use real-time bus tracking to know when your bus is coming. We recommend getting to the bus stop at least 5 minutes before the buses scheduled arrival.

Visit the real-time map to track your bus.

3
Pay Your Fare

Be ready to pay fare before the bus arrives for easy boarding. Purchase fare in advance at a Customer Service Center or in the Umo app, or have exact change to purchase fare when you board.

4
Enjoy The Ride!

Find a seat quickly, relax, and enjoy the ride. Seats at the front of the bus are reserved for older adults and people with disabilities. Pay attention to bus announcements so you know when your stop is coming up. Pull the signal cord to let the operator know to stop. Exit through the rear doors.

bus at station in the snow

Service Alerts

Check for detours and delays.
Two people with bicycles stand near a blue bus at a bus stop, smiling at each other. There is a large cutout figure behind them and trees in the background.

Bikes on the Bus

Get tips for taking your bike on the bus.
An older woman stands inside a bus, smiling, with both hands on a walker. Daylight comes through the windows behind her.

Accessibility

Learn more about accessibility features.
riders on a crowded bus

Rules for Riding

Policies and rules that keep us safe.
phone left on a bus seat

Lost & Found

Forgot something? Contact us!
A man speaks with a woman at a service counter inside an office, separated by a glass barrier.

Customer Service

How can we help?

Video Tutorials

Tips for getting on and off the bus

Learn the basics of getting on and off the bus in this tutorial video, with tips on waiting at the bus stop, paying fare, finding a seat, and pulling the cord to signal for a stop.

Tips for bringing bikes on the bus

In this video, we walk you through each step of boarding and securing your bike. On a fixed-route bus, the bike is stored outside on a rack at the front of the bus. On an EmX bus, bring the bike inside and secure it on a bike rack.

Tips for boarding the bus with a mobility device

Taking your mobility device on the bus is easier than you think. Each bus operator is trained to assist you with securing your mobility device. Watch the video for a few simple tips to follow when riding with your mobility device.

Riding LTD for the First Time? Start Here!

Welcome – we’re excited to have you on board! LTD is here to support you each step of the way and help you ride with confidence. Still have questions? Talk to a customer service representative, bus operator, or public safety officer. Our friendly staff are here to help so you can enjoy the ride.

Preparing for Your First Trip

A seamless journey starts before you leave the front door. Plan ahead and know what to expect before you get to the bus stop.

  1. Know before you go. Review LTD’s Rules for Riding and check out our website to get to know LTD.
  2. Plan your trip. Use LTD’s trip planner, talk to Customer Service, or use your preferred map app to get step-by-step directions. Consider travel time, transfers, walking distances, how you’ll get to the bus stop, and when you’ll make your return trip.
  3. Decide how you’ll pay fare. You can download the Umo App and create an account, purchase a tap card, pay cash on the bus, or get a pass from participating schools, universities, and employers. Have your fare ready before you get to the bus stop for easy boarding.
  4. Get to the bus stop early. However you choose to connect to LTD – walking, biking, rolling, or using a Park & Ride – we recommend getting to the bus stop at least 5 minutes before the scheduled departure time. While you’re waiting, check the bus stop sign to make sure you’re at the right stop and traveling in the right direction.
  5. Stay informed. Check Service Alerts for detours and delays, and use the real-time bus tracker or call Customer Service for updated information on when your bus should arrive.
  6. Be safe, be seen. Wait on the sidewalk or shoulder where the bus operator can see you. When it’s dark or foggy, use a flashlight or cellphone to help the bus operator see you. Stay back from the curb and wait until the bus comes to a complete stop before boarding.
  7. Check the destination sign. When the bus approaches, check the sign above the front window to check that you’re boarding the correct route. Several routes may serve one stop, so if it’s not the bus you want to board, just wave the bus by and wait for the correct bus.
  8. Board and pay fare. When the bus approaches, have your Umo App QR code, tap card, or exact change ready to pay fare as you board. The fare reader is located inside the bus near the bus operator. For assistance boarding, you can ask the bus operator to use the ramp. Quickly find a seat or handrail. The seats at the front of the bus are reserved for older adults and people with disabilities. When boarding with a mobility device, the bus operator will help you get secured in a wheelchair securement area.
  9. Pull the signal cord before your stop. Be aware of your surroundings and listen for stop announcements. Pull the signal cord above the windows when the bus is about a block away from your destination to let the bus operator know to stop.
  10. Gather your belongings and exit the bus. Exit through the rear doors of the bus so riders can easily board and pay fare at the front doors. If you boarded with a bike or mobility device, exit through the front doors. Please do not cross the street in front of the bus. Wait for the bus to pull away before checking traffic and crossing the street at a safe place.