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Emergency Ride Home Program - FAQ

What is the Emergency Ride Home (ERH) program?
Why is the ERH program offered?
Who offers the ERH program and how is it funded?
How does the ERH program work?
What conditions qualify?
What conditions do not qualify?
Which employers are eligible?
Which employees are eligible?
How do I register?
How do I know if my company is enrolled?
How many times can ERH be used?
Where can you go?
Who are the participating taxi providers?

What is the Emergency Ride Home (ERH) program?

The Emergency Ride Home Program (ERH) is like FREE commuter insurance. The ERH program is an opportunity for employers in the Eugene/Springfield metropolitan area (and outlying communities) to provide their employees with up to four (4) free taxi rides home each year, should they ever experience a personal or family emergency on a day when they have commuted to work by bus, bike, walking, carpool, or vanpool.

Employers must be enrolled in this free program in order for it to be available to their employees.

Why is the ERH program offered?

One of the main reasons many people drive alone to work is the security of having a car available to them in case of an unexpected emergency. By providing a FREE Emergency Ride Home, we can increase the number of people in our community who will carpool, vanpool, take a bus, ride a bike, or walk to work.

Who offers the ERH program and how is it funded?

Point2point is the region’s Transportation Options management program and is a part of Lane Transit District. Point2point is overseen by an advisory committee of representatives from local jurisdictions acting in response to increased traffic congestion, environmental risk factors, and the mobility challenges facing our region. In addition to Lane Transit District, partner agencies include the cities of Eugene, Springfield, and Coburg; as well as Lane County, Oregon Department of Transportation, Lane Council of Governments, and the Lane Regional Air Protection Agency. Funding for the ERH program is provided by regional jurisdictions, as well as with state and federal funds.

How does the ERH program work?

In order for employees to receive ERH program benefits, the employer must first enroll by signing a program agreement and designating someone at their worksite to act as a liaison between Point2point and the employees of the worksite. We call this person an Employee Transportation Coordinator (ETC).

Employees will need to create an account at DriveLessConnect.com, the state coordinated online rideshare database. Once their account is created, they must enroll in the Emergency Ride Home program located on the Commute Services tab. EMPLOYEES ARE URGED NOT TO WAIT UNTIL THEY HAVE AN EMERGENCY TO ENROLL.

Should an employee experience a qualified emergency on a day that they have commuted without their car, they simply access the Emergency Ride Home program in Drive Less Connect and request a new voucher. They will then follow the instructions on the voucher, enter the information requested, and print the voucher. The employee may contact one of the participating taxi providers listed and give the completed voucher to the driver. The taxi company will invoice Point2point directly.

What conditions qualify?

  • Personal or family illness, injury, or other emergency
  • Home or property is damaged by fire, burglary, or similar emergency
  • Carpool/vanpool driver has an emergency and has to leave early, leaving you stranded
  • Unscheduled overtime (with supervisor's signature on the ERH voucher)

What conditions do not qualify?

  • Ride to work
  • Personal errands or scheduled appointments
  • Scheduled overtime or business related travel
  • Working late without supervisor's approval
  • Missed carpool/bus
  • Inclement weather
  • Personal vehicle or bicycle failure

Which employers are eligible?

Any business in the greater Eugene/Springfield metropolitan area and outlying communities of Cottage Grove, McKenzie Bridge, Junction City, Veneta, Elmira, Coburg, and Oakridge.

Which employees are eligible?

To be eligible for ERH benefits, an employee must:
  • Work for a Participating Employer.
  • Be registered in DriveLessConnect.com and enrolled in the program.
  • Have traveled to work by means other than driving alone when the emergency ride is requested.

How do I register?

Any employer interested in the program can register here or call Point2point at 682-6213.

An employee must work for a registered employer in order to be eligible for this program. The employee also must create an account at DriveLessConnect.com and register for Emergency Ride Home program. Please click here for instructions on how to register.

How do I know if my company is enrolled?

Check our list of registered employers.

How many times can ERH be used?

You are eligible for up to four emergency rides home during a calendar year. If you use all of your vouchers, you will need to wait until the next calendar year to receive additional vouchers. Vouchers are not transferable and a voucher must be used for every ride. Lost vouchers will not be replaced and unused vouchers do not carry over to the next year.

Where can you go?

All rides must originate at worksites located in the Eugene/Springfield metropolitan area. The employee may be dropped off at home, a transit stop, or the location of their parked car (e.g. a Park & Ride lot). Emergency-related side trips on the way home are permitted, including picking up a sick child at school or daycare, or filling a prescription at a pharmacy.

Who are the participating taxi providers?

The following taxi companies have agreed to take our vouchers:
Airport City Taxi Limousine (541) 484-4142
Bio Taxi (541) 747-2583
Budget Taxi (541) 683-8294
Call a Cab (541) 342-2222
Oregon Taxi (541) 434-8294