ADA paratransit service, required through the Americans With Disabilities Act, is an origin-to-destination transportation solution for people unable to use a fixed-route bus due to a disability. The service operates within approximately 3/4 miles of bus routes in the Eugene/Springfield metropolitan area, and operates the same hours as the bus.
To learn more about or apply for ADA service, contact RideSource at 541-682-5566, toll free at 1-877-800-9899, or 7-1-1 (TTY) to request a transportation assessment. Staff from a partner agency will meet with you to discuss your transportation needs, and determine your functional ability to ride the bus. It can take up to twenty-one (21) days to determine your service eligibility.
Once you have received an approval letter from RideSource you can call in to schedule a ride, let us know if you need to cancel a trip, or ask about the status of your ride. Rides can be scheduled Monday through Friday from 8am to 5pm, and on Saturday and Sunday from 11am to 5pm. You can request a trip up to 5pm the day before. RideSource ADA service does not provide same day assistance.
Click to view and download the RideSource Rider's Guide.
Click to view and download the RideSource Rider's Guide in Spanish.