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Reasonable Modification Policy

Reasonable Modification procedures ensure that persons with disabilities are provided equitable and effective opportunities and access to public transportation services.  A reasonable modification is a change or exception to a policy, practice, or procedure that allows individuals with disabilities to have equitable access to programs, services, and activities.  Upon request, LTD will make reasonable modifications when necessary to ensure access to transit services for people with disabilities, unless making the modification would fundamentally alter the nature of the public transportation service; making the modification would create a direct threat to the health or safety of others, including passengers; the individual making the request is otherwise able to fully use the service without the modification; or making the modification would create an undue financial or administrative burden.

Individuals requesting a reasonable accommodation must describe what they need in order to access LTD services.

For more details of the procedures and a Reasonable Modification Request form click the links below, visit LTD's Customer Service Center, or call LTD at 541-687-5555, and press 2 (7-1-1 TTY for hearing assistance).

If you have any questions about a decision, feel that a decision was rendered in error, or wish to file a complaint or appeal, please do so by contacting:

Cosette Rees, Manager
Accessible and Customer Services
Lane Transit District
P.O. Box 7070
Springfield, OR 97475
541-682-6100
cosette.rees@ltd.org

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