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LTD Customer Service Center Re-Opens Jan. 11

January 8, 2021
LTD Customer Service Center in the Eugene Station will re-open on Monday, Jan. 11, 2021.  Customer Service Center hours are Monday through Friday, 7 am to 6 pm. The public waiting area and restrooms will remain closed until further notice.

In addition, LTD Passengers boarding will begin paying fares on all routes beginning Monday, Feb. 1, 2021, and will pay their fares using the TouchPass mobile phone app or TouchPass card, cash, or fare purchased through a ticket vending machine on the EmX platforms. Day Passes purchased through the ticket vending machine are accepted on all LTD buses and will be exchanged for a Day Pass by the operator.

To encourage contactless boarding, TouchPass users will have a special February Rewards Pass available on January 20. Riders using TouchPass can download this pass through the TouchPass mobile app, or by visiting TouchPass.com. New users can download the TouchPass app, or purchase a TouchPass card for $3 at the LTD Customer Service Center. LTD’s customer service staff are available to provide assistance.

Passengers who had purchased a March 2020 monthly pass or three-month pass when LTD suspended fares in March of 2020, can contact the LTD Customer Service Center at 541-687-5555 (1-800-248-3861, 7-1-1 TTY) after February 20 to obtain a replacement pass (must have a receipt or a TouchPass card or account to verify and redeem by May 31, 2021).

Information about fares can be found HERE

Information about Customer Service Center can be found HERE

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