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LTD Customer Service Center Opens Aug. 10

August 3, 2020
Lane Transit District  (LTD) passengers will be able to ask questions about routes when the Customer Service Center counters in the Eugene Station located at 1080 Willamette St., re-open on Mon., Aug. 10, 2020. Customer Service Center hours will be 10 a.m. to 2 p.m. Monday through Friday. In addition, Customer Service Representatives are available to provide assistance by telephone at 541-687-5555 from 7 a.m. to 6 p.m., Monday through Friday.

Individuals who have business with the Customer Service Representatives will enter the Customer Service Center from the west doors and after being assisted, exit through the lobby’s north doors. All visitors will be required to wear hands-free coverings over their nose and mouth, use the hand sanitizing station, and observe social distancing requirements to reduce the potential spread of COVID-19 among customers and LTD staff.  The sitting area in the Customer Service Center’s lobby and all restrooms in the center will remain closed.

“We are looking forward to providing more support to our passengers who need assistance in making their essential bus trips for doctor’s appointments, groceries, and work,” said Cosette Rees, Director of Customer and Specialized Services.  “LTD continues to take a health-first approach with its bus service and customer service to reduce the spread of the virus while continuing to move passengers for essential trips.”

For more information about the Customer Service Center reopening or LTD’s Health First approach to reduce the spread of COVID-19, visit LTD.org.

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