Service Animals


Service animals that have been trained to perform a specific task to assist with a disability are welcome aboard. Under the Americans with Disabilities Act, LTD can ask if your animal is a service animal, and what task your animal has been trained to do for you. Your animal must:

  • Be individually trained to do work or perform a task related specifically to your disability;
  • As required by law, be licensed/registered with the city and/or county in which the animal resides as proof of vaccination and ownership. Licensing tags must be available with your animal;
  • Be on a leash, under voice command if your disability prevents the use of a leash, or be in a container (birds, reptiles, amphibians, and rodents must be kept within an enclosed carrier or container);
  • Be under your control so as not to present a threat to the safety of other passengers, services animals, or LTD employees;
  • Lay at your feet or in your lap, but not in the aisle or on the seat;
  • Not act aggressively toward or interact with other people or other animals;
  • Not interfere with the work of other service animals, thereby presenting a threat to the safety of that service animal’s handler; and
  • Be reasonably clean and groomed.

Pets are welcome aboard all LTD buses and stations as long as they are in an enclosed pet carrier.

Service Animal Pilot Program

Paws Program Card Sample

Lane Transit District has begun a new voluntary pilot program aimed at easing the boarding process for riders with service animals.

The service animal pilot program allows riders to receive a paw print symbol on their rider card. While it is not any form of service animal certification, it shows drivers that the rider has already been asked what task their service animal has been trained to perform, and doesn’t need to be asked again. When getting on the bus, all the rider has to do is show their card for an even faster boarding experience. Anyone with a service animal can come to the downtown Eugene station to learn more about the program or participate.

In the past, when a rider with an animal would board the bus, the operator asked specific questions related to the function the service animal is trained to provide. This takes time and can be inconvenient for riders that ride multiple routes a day. This new voluntary program will benefit both transit riders and bus drivers by minimizing any unnecessary barriers to boarding, while still allowing anyone who chooses to bring their service animal without a rider card. 

The service animal pilot program is possible with the support from the Oregon Department of Transportation (ODOT). LTD and ODOT hope this new program may become a model for other transit agencies across the nation.

Useful Documents

Find YourRoutes

Plan YourTrip