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LTD Wants Passengers’ Opinion

March 23, 2023

Lane Transit District passengers are being asked to participate in an online survey that will assist the District in evaluating customer satisfaction with fixed or neighborhood bus service as well as to identify opportunities for improvements throughout the District. The survey is available Monday, March 27, through Sunday, April 30, 2023.  

Administered by the American Bus Bench Marking Group (ABBG), the three- to five-minute-long survey is confidential. The survey will be available online at LTD.org beginning March 27, and paper copies will be available at the LTD Customer Service Center in Eugene Station at 1080 Willamette Street. Participants who complete the survey will be eligible to win one of two $100 gift certificates from Fred Meyer.

“Passenger feedback is used by LTD to evaluate its current service and identify opportunities to connect our community,” said Pat Walsh, LTD’s Chief Marketing Officer. “We encourage LTD passengers to take five minutes to participate in the survey so LTD understands how it is doing delivering them to where they need and want to go.”  

LTD is one of 23 mid-sized transit agencies nationwide that participate in the ABBG Fixed-Route Survey. Results are shared among member agencies as a tool to compare performance, share experiences, and identify best practices for fixed-route services. Known as the annual American Bus Benchmarking Group (ABBG) Survey, the confidential online research is conducted by The Transportation Strategy Centre at Imperial College in London, England, a world leader in public transit benchmarking. LTD also participates in the ABBG’s paratransit survey that will be administered later this year.

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